Approving new users so they can open tickets

[tonycalkins]

I am the Company Administrator. I have had two associates complete the registration process to get approved to be able to open tickets but I never get an approval pending notice and the users are not under USER MANAGEMENT > Approval Request. Is there something broken?

[vbulletn]

Hi Tony - we were able to look into this. I will reply to you in a private email.

[johns1224]

Hey there, Tony. Were you able to find the solution to this?

[tonycalkins]

Hey there, Tony. Were you able to find the solution to this?

Avaya had to approve the new users.

[cartw7]

Oh, okay. Thanks for the info, Tony. Better contact Avaya support.