AACC 6.2 Historical Report issue

[dsenash]

Hi,
Does somebody see similar?
When I go to "Historical report" then I can see following: "Failed to get report details". I have lab system. Nodal co-resident.Installation and configuration was done by docs and tranings step-by-step.I tried to reinstall and I see the same.Any ideas?

[dsenash]

Additional info:
I have following in logs:
2011-05-19 20:01:12.251+04:00 CCMADisplayReport 3 0 Debug HRReportDetails SetUser Failed to set user details
2011-05-19 20:01:12.274+04:00 CCMADisplayReport 3 0 Debug HRReportDetails SetUser EXCEPTION: Unable to cast COM object of type 'RptFuncs.RptManagerClass' to interface type 'RptFuncs._RptManager'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{871CEDE1-4C11-4570-8F4C-1604B2032A84}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
2011-05-19 20:01:12.274+04:00 CCMADisplayReport 3 0 Debug HRReportDetails SetUser EXCEPTION: at RptFuncs.RptManagerClass.GetUserName(String strProfileId)
2011-05-19 20:01:12.274+04:00 CCMADisplayReport 3 0 Debug HRReportDetails SetUser EXCEPTION: at Nortel.Applications.CCMA.Reporting.ReportDocument. HRReportDetails.SetUser(NameValueCollection oCol1, NameValueCollection oCol2)
2011-05-19 20:01:12.817+04:00 CCMADisplayReport 3 0 Debug Report SetAttributes Failed to get report.

Possible somebody can give me some ideas.
Thanks

[artichats]

Seem my case
GNPS say "You installation with Windows 2008 Server R2 SP1, please remove SP1"

[dsenash]

Originally this issue started WITHOUT SP1. Later I installed SP1 and it didn't help.

So WITHOUT SP1 Historical Reports doesn't work too.

[artichats]

I removed SP1 of windows server 2008 R2, it work.

[dsenash]

The issue was fixed by reinstalation of Windows server from official version. Looks like previously I used beta-release of Windows server instead official version.
Thanks for all.

[itzhakreuven]

Failed to get report

I had the same issue . I have as well a LAB system AACC 6.1 SP3 co res with original Windows (not beta) 2008 R2 with SP1 installed. After reading this Thread I have removed the Windows SP1 which resolved this issue. However I have also a customer that are undergoing AACC6.1 insall which probably will face the same issue. Does anyone know of a raised case on this matter? pleaswe post the case number.

[mkopiec]

Looks like this problem with SP1 goes away when you install the AACC SP4 patches. I had the same issue and after I installed the AACC SP4 patch it was fixed.

[dario265]

AACC lad

Where did you obtained the lab system, are you a BP or an Avaya employee, I would like to talk with somebody that has a la system and looking a way to se if Avaya has some lab where you can check all the features. thanks in advance.

I had the same issue . I have as well a LAB system AACC 6.1 SP3 co res with original Windows (not beta) 2008 R2 with SP1 installed. After reading this Thread I have removed the Windows SP1 which resolved this issue. However I have also a customer that are undergoing AACC6.1 insall which probably will face the same issue. Does anyone know of a raised case on this matter? pleaswe post the case number.

[marra1]

Hi, I had same problem when i installed SP1 for W2008. I have removed SP1 and historical reports works fine

[mgrabn]

Same Problem: AACC 6.2 (SP5) installed on Win2008R2 SP1
2 stand alone CCMS and a stand alone CCMA
On the labsystem it worked (same konfiguration, same SP, but a co-re installation on one server). On the customer installation it was not working