UCM Log in issues

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  • sbioni
    Aspiring Member
    • Nov 2012
    • 1
    #1

    UCM Log in issues

    I recently installed a IPO 500 v2 8.1 with a UCM Module. When i set it up on my bench it worked well. I was able to log into it etc.
    After I installed the IPO I am unable to log in to the UCM.I tried pinging the default ip 169.24.0.2 and the ip i set it too. I get no response.
    The vm is up and running but i am unable to log inthe UCM to download the vm pro software to set up my auto attendants.
    Tags: None
  • maxvasquezcacho
    Whiz
    • Jul 2012
    • 33
    #2
    When you configured your UCM module the first time, you can change the default IP (192.168.42.200) of the UCM. If you changed that Ip address, then you need to go to your web browser and write down http://<ip>:7070. You can't enter to the UCM with the APIPA address 169.x.x.x., because that ip is only for internal use between UCM and IPO.

    Hope it works.

    Comment

    • wittd
      Member
      • Sep 2012
      • 9
      #3
      If you can't ping it you're not going to be able to log into the web interface. I'm seeing this happen to a lot of guys now because they're not configuring these things right. If you know what IP Address you're going to give the system on the customer's network, then you can log in and change the IP Address of the UCM first, then the IP Address of LAN 1. If you don't know what the IP Address will be on the customer's LAN, don't change the IP Address of LAN 1 OR the UCM. Static into the LAN Port with the default IP Address so you can upgrade the UCM firmware.

      If you think you know what address you assigned the UCM on your bench, change the IP Address of LAN 1 to an address on the same network and static your IP Address with one on that same network too and you should be able to plug into LAN 1 and connect to the UCM. The UCMs ship with 8.0 software so make sure you get the latest updated file from Avaya Support (8.1.90-6) and upgrade the UCM before you configure One-X as well. If you try to update it once One-X is running you're going to have to uninstall and re-install One-X because the user directory gets messed up during the upgrade most of the time.

      Comment

      • furrerm
        Guru
        .
        • Nov 2010
        • 196
        #4
        Hopefully people will catch on that you cant really bench these things.

        UCM has a hissy fit when you start changing IP addresses all the time. If staging the system, use the customers subnet to stage it. Similar to the first releases of CCR...

        If you have an HDMI monitor, you can plug it in and see what the IP address of the UCM Is set to.

        Comment

        • wittd
          Member
          • Sep 2012
          • 9
          #5
          Not to mention that it seems like you have to constantly restart the services on it. These UCs have been very buggy so far. We've had 2 completely crash and refuse to boot on us and called Catalyst about it. They said they see this happen 5 times a day sometimes. We ran a checkdisk command using the USB keyboard and mouse on the intergface in Linux and got it to find the errors and started working again. Even the guys at Catalyst hadn't figured out how to do that yet.

          The UC is a good idea in theory but it shouldn't be out of the testing phase yet in my opinion.

          Comment

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