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Old 06-02-2016, 01:38 AM
verma62 verma62 is offline
Join Date: Apr 2015
Posts: 59
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Default Call Control on Agent Disconnect

I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Step 1 : caller calls to a topic 7000
Step 2: Topic transfers the caller to Agent X
Step 3: after conversation Agent disconnects the call.
Step 4: As caller hasn't disconnected the call, so requirement is call should be routed back to a different Topic i.e. 7001 and some announcements are made.

Kindly guide me on same if its possible.

Rajat Verma
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Old 03-23-2019, 02:23 AM
algha10 algha10 is offline
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Join Date: Oct 2017
Posts: 2
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Hello Rajat,

Have you found any solution or work around for this ? , I have been struggling to do this for more than a month and the customer is frustrated now
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