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Old 02-13-2017, 06:40 AM
digitalg digitalg is offline
Join Date: Jun 2014
Location: Canada
Posts: 26
digitalg has 10 reputation points
Default agent log off

ipocc 9.16

This is what my customer dream:

If an agent gets log off ( he didn't have the time to answer a call) The user cannot log back in by himself. A supervisor needs to log him back. Can we do it ?
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Old 02-28-2017, 07:13 PM
rdagur rdagur is offline
Join Date: Dec 2014
Posts: 49
rdagur has 10 reputation points

hi , yes you can do it by changing login password . do not share password wit agent .
supervisor able to log agent from supervisor pennel.
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Old 02-28-2017, 11:28 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
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I guess you mean siign off in RONA case? In this case you want to prevent the agent to sign on again by himself? This would be a new requirement.
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