I HAVE AN DS30A EXTNSION MODULE AN DID NOT HAVE BEEN RECOGNIZE BY THE IP OFICE 500V2 CONTROL UNIT WHAT CAN I DO-I HAVE A SERIOUS PROBLEM WITH THAT.IS THERE ARE A SOLUTION.
You need to check physical connectivity, try replacing the cable, use a different port on IP Office. If you find DS30 is not recognized, check Sysmon traces for “GOD” messages. If that does not help you please open a Service Request for this issues and we can troubleshoot and fix it.
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