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Old 03-23-2017, 09:08 PM
ishak ishak is offline
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Join Date: Dec 2016
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Default Vectoring and CMS
Hi Guys.

I'm kind of newbie on Avaya.

I am assigned to configure a call flow

The calls will route to 4 level of selection where customer needs to key in the digits

1st level - 10 types of selection then
2nd level - 3 types of selection, then
3rd level - 4 types of selection, then
4th level - 4 types of selection

We will need full details report according to their selection.
Question : Do I really need to configure 480 huntgroups/skill/split to have all the detail reports? Or there other way?
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