Terribly sorry, but something went wrong.

[wabash4]

No matter what I search for on Avaya's support site using Google Chrome I get " Terribly sorry, but something went wrong."

[srector]

Hi wabash4,
We apologize you're experiencing issues with search. Can you tell me if you're logged in/not logged in? Were you searching from the top search box or the documents & downloads section? Thanks again for your patience!

[dalessandrelli]

I also get this when logged on and try to create a servicve request.
Web site tells me that I have no FL's attached to my profile, but I do have 570 FL's in my profile.

Woeful "new" web site.

[srector]

Hi there,
Thanks so much - I've forwarded the thread to our Data/Access team. They will respond in a private message to look at your login and FL's to see what the issue is.

Thanks again,

[dalessandrelli]

I opened a ticket with Avaya IT on 5/31 - still waiting for someone to get back to me on it.
IT718535

[bball]

I just asked some one from the team to reach out to you on this issue.

Thank you

[werickso]

This typically happens (in a generic sense) when the contact SSO login is set up, but there is a lag or data error in the Sold-To to User setup in the access control system. If others are experiencing this issue, please open up an ITSS ticket. It will have to be solved transactionally