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Old 08-11-2014, 04:59 AM
gm2 gm2 is offline
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Question 1608-sw Losing configuration

Hello there!

1º offtopic: We have two avaya IPO500v2 (at two different locations) with 100 avaya ip phones (model "1608-I black"). My boss's boss has a boss that performed the purchase. My boss's boss does not know what an IP address is or what an operative system does or is used for. Me and my co-workers are responsible for IP Telephony. I had to specify that I'm not an Avaya customer in the forum's registration because I don't know what the other options meant. I've got no customer numbers or whatever at hand. Maybe, the boss from my boss's boss has them. No big companies -like avaya- ever think of this?
What if I could provide a phone serial number and you track down who am I in terms of user number / contractor / etc? I only know about vlans, ip addresses and orders that tell me to make the phones work! I'm the kind of person that is meant to use this forums, not the boss who makes purchases!. Sorry, I got carried on but I see this VERY often and drives me a little insane! Sorry about the rant, I know you're here to try and help us out!

"Papelera Samseng" is a paper factory. It has two physical locations: The office complex and the factory complex. We've got one IPO500v2 at each location.
The Factory complex gets lots of Power outages due to equipment replacements or whatever. The problem we're facing is that during power outages, phones configuration gets lost.

We are currently working with a Tagged VLAN for VoIP. When our phones lose configuration, 802.1Q sets to off, and they get invalid IP addresses, rendering telephony useless.
As I previously said, we've got 100 telephones total, at least 60 are deployed at the factory location; and power outages are a common thing for this kind of business.
The IPO500v2 units are protected by online UPSs but we cannot install UPSs for each workstation.

Sometimes, the phones show "Finding Router". We have to reboot the unit and then it registers without issues. Is this normal? What might be happening?

Long story short:
- Is there a way to 'hardcode' the 802.1Q = on and VLAN = xx in the 1608-I configuration?
- Is there a workarund or a debugging option to understand what's happening behind the "Finding router" message?

Thanks a lot!
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