Workforce Management Report

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • mqatatsheh
    Brainiac
    • Dec 2012
    • 71

    Workforce Management Report

    Hi ...

    when trying to generate IEX and Verient Reports, not generated.
    is there a reson why ?
    1. all service is up
    2. time interval correct
    3. there is data on the other reports .

    thanks
  • furrerm
    Guru
    .
    • Nov 2010
    • 196

    #2
    Are you setting your parameters or basic data?

    even if there are no calls that apply to the counters, it will pull a report of all 0's

    Comment

    • mqatatsheh
      Brainiac
      • Dec 2012
      • 71

      #3
      Hello ...

      basic data, and there is a call based on the counters and I cnfigured the workforce management interface .

      Thanks

      Comment

      • kruegerb
        Genius
        .
        • Oct 2013
        • 276

        #4
        has the customer IPOCC 10.0 or later? in 10.0 some report definition changed, so that the workforceManagement reports are no running out of the box
        Reports need some manual adjustment (do not use “Run”!):
        – IEX :
        – Select Topic and Agent
        – Basic data: unmark “Show counter name”, Adjust Time period for using 30 min, mark “Automatic Reporting”, Output medium CSV

        – Verint :
        – Select Topic, Agent Group and Agent
        – Basic data: unmark “Show counter name”, Adjust Time period for using 15 min, mark “Automatic Reporting”, Output medium CSV

        Comment

        Loading