Ipocc 9.1

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • gassansoltek
    Aspiring Member
    • Oct 2014
    • 2

    Ipocc 9.1

    I am facing the following problems in implementing IPOCC 9.1 with IPO 500v2 R9.1:

    - When agent trying to log into user interface client, he got this error message "TSRequestJobnFailure() got error:OutOfService"
    Then error message "You can not be logged on the phone (Agent Id)! (External Telephony)"
    Note: PBX password in the IPOCC UI same System password in the security settings

    - I've created topic 705 which routes call to the agent for testing
    once i dial 705 from any Extn(ex:4603), i hear dial tones but the call does not reach to the agent.
    Call Details report displays the call as follows:
    Task Type | Caller/sender | Selected address | Original topic | Connection status | Number of customer records
    Telephone | Extn4603 |705 | Test | AbandonedQueued | 1

    The following licenses (ADI & PLDS) are applied & Valid on IPO and IPOCC, I need to know if there provisioned licenses don't exist:

    - IP Office R9.1 ADI licenses:
    Essential
    Preffered
    Avaya IP endpoints

    - IPOCC 9.1 PLDS licenses:
    Product Name: CIE
    Product Version: 3
    Type of License: standard

    (FEAT_CIE_CC_BASE30)
    (VALUE_CIE_IVR_PORT)
    (VALUE_CIE_CC_SUPERVISOR)
    (VALUE_CIE_CC_USER_VOICE)
    (VALUE_CIE_IVR_CON)
    (VALUE_CIE_CC_SERVUSER)
    (VALUE_CIE_CC_CLIP)
    (VALUE_CIE_PX_IPO)
    (VALUE_CIE_CC_MONTELUSER)
    (VALUE_CIE_CC_TEAMLEADER)
    (FEAT_CIE_CC_UMR)
    Last edited by gassansoltek; 04-29-2015, 02:56 PM.
  • sbhano
    Whiz
    • Nov 2014
    • 38

    #2
    Get a CTI License for you IPO.

    Comment

    • gassansoltek
      Aspiring Member
      • Oct 2014
      • 2

      #3
      should it be PLDS or ADI?

      Comment

      • bucky101
        Brainiac
        • Nov 2010
        • 71

        #4
        CTI License

        Had the same problem Friday, we used PLDS but it does not make a difference

        Comment

        • kumar1009
          Hot Shot
          • Mar 2015
          • 12

          #5
          SAME issu

          I have the same issue

          Error report says FEAT_CIE_CC_BASE30 is missing
          Is this the reason ???
          Avaya IPO 500 v2 demo kit with all licenses Rel 9.1
          Avaya IPOCC Rel 9.1

          Comment

          • kumar1009
            Hot Shot
            • Mar 2015
            • 12

            #6
            Yes that was one issue, also i had issues with the IPO and IPOCC connection, authentication was getting failed, changed passwords at both end and restarted IPOCC and IPO,

            All good for the time being....

            Comment

            • oiduran
              Genius
              • Nov 2013
              • 204

              #7
              You must attach the traces for the TTrace of IP Office. Let me know

              Comment

              • oiduran
                Genius
                • Nov 2013
                • 204

                #8
                To obtain a fast overview of the process statuses, you can use the
                TTraceDisplay application. This application gives you fast and clear
                information on processes working locally and even those working on other PCs.
                A green or red LED indicates the state of a process.

                To start the TTraceDisplay application, proceed as follows.
                1. Go to the TTrace folder.
                2. Double-click tt_display.exe. The TTraceDisplay application
                starts. You must enter a host name and a port.
                3. The display shows the process statuses

                Let me know what happened! best regards

                Comment

                • eazeve
                  Aspiring Member
                  • May 2015
                  • 1

                  #9
                  Originally posted by oiduran View Post
                  To obtain a fast overview of the process statuses, you can use the
                  TTraceDisplay application. This application gives you fast and clear
                  information on processes working locally and even those working on other PCs.
                  A green or red LED indicates the state of a process.

                  To start the TTraceDisplay application, proceed as follows.
                  1. Go to the TTrace folder.
                  2. Double-click tt_display.exe. The TTraceDisplay application
                  starts. You must enter a host name and a port.
                  3. The display shows the process statuses

                  Let me know what happened! best regards
                  Same issue here and sees that everything is green. Any ideas?

                  Comment

                  • oiduran
                    Genius
                    • Nov 2013
                    • 204

                    #10
                    I'm appologize, you must take traces with TTConsole. Please, let me know
                    Last edited by oiduran; 05-28-2015, 08:54 AM.

                    Comment

                    Loading