Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Small and Medium Business Communications
Reload this Page You have been logged out because the phone system became unavailable
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-28-2018, 06:18 AM
gsanadze gsanadze is offline
Brainiac
.
  
Join Date: Mar 2015
Posts: 96
gsanadze has 11 reputation points
Default You have been logged out because the phone system became unavailable
"You have been logged out because the phone system became unavailable"

I got this message any time I try to login user to One-X Portal.

That started to appear after I upgraded to R11.

Any idea why?
Reply With Quote
  #2  
Old 10-03-2018, 03:38 AM
gsanadze gsanadze is offline
Brainiac
.
  
Join Date: Mar 2015
Posts: 96
gsanadze has 11 reputation points
Default I found the reason
You need to connect the phone for this user extension and reboot One-X Portal

After that it starts to work correctly and refuses the login if the phone is not connected with clear message "You phone is not connected..."

The strange message "You have been logged out because the phone system became unavailable" only appears if the phone has never been connected to the system, and, probably, the record of this phone is still not there in One-X portal database.
Reply With Quote
  #3  
Old 10-09-2018, 12:04 PM
tony1661 tony1661 is offline
Aspiring Member
  
Join Date: Jan 2017
Posts: 1
tony1661 has 10 reputation points
Default Same Issue after R11
I tried gsanadze's suggestion and it worked. Luckily we only have a few users.
Last edited by tony1661; 10-09-2018 at 12:19 PM.
Reply With Quote
  #4  
Old 01-10-2019, 09:51 AM
hawthk hawthk is offline
Aspiring Member
  
Join Date: Jun 2018
Posts: 2
hawthk has 10 reputation points
Default
Did you connect the phone on the One X User login page? and by reboot did you restart the One X service?
Reply With Quote
  #5  
Old 01-10-2019, 10:03 AM
hawthk hawthk is offline
Aspiring Member
  
Join Date: Jun 2018
Posts: 2
hawthk has 10 reputation points
Default
Quote:
Originally Posted by tony1661 View Post
I tried gsanadze's suggestion and it worked. Luckily we only have a few users.
Did you connect the phone on the One X User login page? and by reboot did you restart the One X service?
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 03:56 PM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.