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Old 10-26-2011, 01:56 PM
troy troy is offline
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Default Call log

Can anyone tell me why my call log button on my 9620 phone does not light up when the call goes to voicemail? If i call it and hang up while the phone is ringing the call log button will light up and it will log the call as a missed call but if i call it and let it send my call to voicemail it doen't log it. Is this just the way it is?

Thank you
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Old 10-27-2011, 08:16 AM
mskinner mskinner is offline
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This is not working as designed. Please submit a ticket with your local repair organization.
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Old 11-02-2011, 06:50 AM
troy troy is offline
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That would be me... I'm thinking maybe this was do to a SP? Just trying to see if anyone else has had this issue.
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Old 11-03-2016, 01:19 AM
dsonaw dsonaw is offline
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Default call logs issue

Hi Team,

10 to 20 user are unable to view calls logs
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Old 11-03-2016, 03:32 AM
markgallagher markgallagher is offline
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dsonaw - That's a totally different issue. Start a new thread if you really want people to look at it.

mskinner - Wrong.

troy - Varies between systems (you didn't say which you had) but often calls are not logged if they are answered elsewhere on the system (picked up by another user, voicemail, etc). The idea is, for example, not have two indicator lights on phones (missed call and message waiting) for the same call. On the IP Office systems I work on the configuration setting is calls "Log Missed Calls Answered at Coverage" (System | Telephony | Call Log).
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Old 11-12-2016, 01:38 PM
aa1 aa1 is offline
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It would be helpful to provide details on the phone (model-96x0, 96x1, .., type=h.323/sip, firmware version)

For H.323 phones, in the 46xxsettings.txt file there is an option that could help

## LOGUNSEEN specifies whether incoming calls that did not cause alerting will be logged
## as missed calls (e.g., calls that are forwarded because the phone is busy).
## Value Operation
## 0 Unseen calls will not be logged (default)
## 1 Unseen calls will be logged
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later

The value of this could be 0 in the 46xxsettings.txt file of your phone

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