Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > IP Office Contact Center
Reload this Page Problem with Real Time report
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-24-2018, 05:27 AM
areia areia is offline
Aspiring Member
  
Join Date: Aug 2018
Posts: 1
areia has 10 reputation points
Default Problem with Real Time report
Good morning, gentlemen.
I have a doubt related to ACCS, I received a call informing that when the supervisor needs to put the agent in qualifications as standby, the same appears as disconnected from the real-time report and this is generating a lot of impact because the client has In Media 53 agents connected and because of the qualification on hold is disagreement in the report. Is there anything to be done to make this kind of problem no longer happen?
Thank you.
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Hybrid Mode Hybrid Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 12:33 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.