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Old 02-27-2013, 08:51 PM
sappadu sappadu is offline
Join Date: Feb 2013
Posts: 7
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Default Call forward when busy or unanswer

Hello everyone,

when configuring call forwarding when busy or unanswer to a mobile number.

The call is being transferred but it rings for only 1 time and then return back to the Avaya phone.

Please advise

thank you
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Old 02-28-2013, 02:20 AM
markgallagher markgallagher is offline
Join Date: May 2010
Posts: 586
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points

The often happens with transfers/forwards to mobile phones due to the length of time the mobile network takes to setup the call routing. The simplest solution is to lengthen the user's No Answer Time (say from the default 15 seconds to 25 seconds).

That will have the drawback also lengthening the delay before forward on no answer gets applied but the IP Office has now way to speed up the mobile network.

As far as I'm aware there is no way to switch off the IP Office behavior of reclaiming unanswered forwarded calls.
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forward call

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