To Dial Known Extension Number

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  • mqatatsheh
    Brainiac
    • Dec 2012
    • 71

    To Dial Known Extension Number

    Hello ...

    I have the an IVR script as follow:

    welcome to STC company, if you know the extension number dial it now,

    in the customer script there is no an option as TBG to allow customer to choose then enter the extension number, direct if you know the extension number dial it know.
    how can i achieve this directly ?

    Thanks
  • mqatatsheh
    Brainiac
    • Dec 2012
    • 71

    #2
    Hello ...

    advice please ?

    thanks

    Comment

    • reyes198
      Member
      • Aug 2016
      • 7

      #3
      Set a Local Variable and then into the IVR set a dial funtion to the Variable.

      Comment

      • mqatatsheh
        Brainiac
        • Dec 2012
        • 71

        #4
        Originally posted by reyes198 View Post
        Set a Local Variable and then into the IVR set a dial funtion to the Variable.
        Thanks, but can you explain me more

        Comment

        • freihd
          Whiz
          • Sep 2016
          • 41

          #5
          The IPOCC Software DVD > Examples folder includes sample examples from AVAYA, you can import them into your task flow (.cfe) and IVR(,ivr),
          The Examples>Taskflow>IVR_menus folder includes "choice_Transfer_to_Extension" and "choice_on_ivr" , you can import them and find the explanations into the txt files

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