IPOCC SFDC ISA Settings

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  • verma62
    Brainiac
    • Apr 2015
    • 59

    IPOCC SFDC ISA Settings

    Dear All,

    I am installing IPOCC connector in salesforce for providing call functionalities.

    As per the document while configuring ISA on sales force I have to provide server information of IPOCC servers i.e. IP Address and port.

    Here in the IP address I need to provide local IP address of IPOCC server or it accepts only a public IP address?

    It will be help if anyone can guide us. For reference I have attached the screenshot of settings as well.

    Thanks,
    Rajat Verma
  • mnorst
    Whiz
    • Mar 2015
    • 42

    #2
    The IPOCC address entered in Salesforce needs to be a public IP in my experience.

    Comment

    • verma62
      Brainiac
      • Apr 2015
      • 59

      #3
      Hi Mnrost,

      Thanks a lot for your quick feedback.

      As per all the examples it seems that a public IP address is required, but still I believe it should work on private IP address as technically there may be some issues to get all call related events with a public route.

      I have got a system for same to validate. I will first check with private IP and share you the feedback.

      Thanks,
      Rajat Verma

      Comment

      • schopdekar
        Whiz
        .
        • Aug 2015
        • 40

        #4
        The IP address(which is IPOCC Server IP) needs to be accessible from the machine, from where the app is being used.

        It need not necessarily be a public IP address.

        Thanks,
        Sandesh

        Comment

        • verma62
          Brainiac
          • Apr 2015
          • 59

          #5
          Thanks Sandesh!

          I tested with local IP address in lan enviornment and worked.

          Thanks,
          Rajat Verma

          Comment

          • bucky101
            Brainiac
            • Nov 2010
            • 71

            #6
            fqdn

            I used the FQDN so as the security cert works

            Comment

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