Premature resolution

[jimvicom]

How do you get a ticket that has been marked resolved reopened? The technicians keep responding once and marking the ticket resolved without asking and without actually resolving it.......I am currently on my second week working a ticket that was marked resolved after the technician said hello.

[vbulletn]

Hi Jim -

I'd be happy to assist you, please email me with the ticket number, [email protected].