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Old 02-11-2017, 07:38 AM
mache mache is offline
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Default how to configure a new extension to experience portal ivr application

Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience portal. I can access this application using verify.

But now i want to route an extension to this application.

Please can someone help me know how to configure an unused extension to be routed to be called to this application in experience portal.

Do i need to route this extension directly to the mpp server by creating a sip entity in the system manager or something else.

Thanks in advance.
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Old 05-20-2017, 09:07 PM
johns1224 johns1224 is offline
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Hi, mache! Any updates on this? Thanks you.
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Old 05-22-2017, 06:48 AM
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marzahn marzahn is offline
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Quote:
Originally Posted by mache View Post
Hi,

I have experience in developing avaya ivr applications, but i am new to routing calls to it.

I developed an ivr application using orchestration designer and deployed in it the experience portal. I can access this application using verify.

But now i want to route an extension to this application.

Please can someone help me know how to configure an unused extension to be routed to be called to this application in experience portal.

Do i need to route this extension directly to the mpp server by creating a sip entity in the system manager or something else.

Thanks in advance.
Inbound, outbound, or both?
All Calls or Selected Calls?

In my mind, the trick is going to be if you need to keep the DNIS digits while routing the call.
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Bill Marzahn
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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