IPSI TN2312BP Out-of-service

[nmabao]

Dear all,

I got a problem with IPSI Card on G650 Media Gateway.
The status of IPSI card on CM:
list ipserver-interface

IP SERVER INTERFACE INFORMATION

Port Pri/ Primary/ Primary/ Primary/ State Of
Ntwk Sec Secondary Secondary Secondary Serv Control Health
Num Bd Loc IP Address Host Name DHCP ID State State C P E G
---- ------ --------------- ---------------- --------- ----- ------- -------
1 1A01 172.16.40.240 172.16.40.240 ipsi-A01a OUT active 0.1.1.0


Pingall from CM:
init@cm> pingall -i
Testing..

HostName IPAddress Status
ipsi-A01a 172.16.40.240 Pass


Display system-parameters ipserver-interface:
display system-parameters ipserver-interface
IP SERVER INTERFACE (IPSI) SYSTEM PARAMETERS

SERVER INFORMATION


Primary Control Subnet Address:
Secondary Control Subnet Address:

OPTIONS

Switch Identifier: A
IPSI Control of Port Networks: enabled
A-side IPSI Preference: enabled
IPSI Socket Sanity Timeout: 15

QoS PARAMETERS
802.1p: 6
DiffServ: 46

Display cabinet:
display cabinet 1
CABINET
CABINET DESCRIPTION
Cabinet: 1
Cabinet Layout: G650-rack-mount-stack
Cabinet Type: expansion-portnetwork


Location: 1 IP Network Region: 1

Rack: Room: Floor: Building:

CARRIER DESCRIPTION
Carrier Carrier Type Number

E not-used PN 01
D not-used PN 01
C not-used PN 01
B not-used PN 01
A G650-port PN 01



Display ipserver-interface:
display ipserver-interface 1
IP SERVER INTERFACE (IPSI) ADMINISTRATION - PORT NETWORK 1

IP Control? y Ignore Connectivity in Server Arbitration? n
Encryption? y

PRIMARY IPSI QoS AND ETHERNET SETTINGS
Location: 1A01 Use System Level Parameter Values? y
Subnet Mask: /24 802.1p: 6
IP Address: 172.16.40.240 DiffServ: 46
Gateway: 172.16.40.1 Auto? y



I also google this issue but didn't get any solution please help me resolve it
Thank you very much.

[aa1]

IPSI TN2312BP Out-of-service

Hi, here is a list to get you started.

1) check if the hardware/firmware on the IPSI board is compatible with Communication manager vesion which is running
Latest Communication Manager Software & Firmware Compatibility Matrix

http://support.avaya.com/css/appmanager/public/support/Downloads/P0001/5.2.x/C2009071016638465875985

And
Latest TN Circuit Pack, Server, and Media Gateway Firmware and Software Updates

http://support.avaya.com/css/appmanager/public/support/Downloads/P0001/5.2.x/C20090710154815434625607

2) test the IPSI to see which tests fail and then refer to the Avaya manual for test errors/fail
test ipserver-interface 1A
Maintenance Alarms for Avaya Aura™ Communication Manager, Media Gateways and Servers
03-300430 Issue 5 May 2009

http://support.avaya.com/css/P8/documents/100059436

3) Reset the IPSI board physically
4) Remove all the circuit packs from the gateway and reset the IPSI board
5) Check the port speed settings in the IPSI, on the data switch
6) Check the IPSI configuration on the Communication manager - for more info see the below document
Maintenance Commands for Avaya Aura™ Communication Manager, Media Gateways and Servers
03-300431 Issue 5 May 2009
ipserver-interface - Page 333

http://support.avaya.com/css/P8/documents/100059380

Administering Network Connectivity on Avaya Aura™ Communication Manager -
555-233-504 Issue 14 May 2009
About the TN2312BP IP Server Interface (IPSI) - Page 139

http://support.avaya.com/css/P8/documents/100048042

7) Do you have an ESS? it could be that ESS is controlling it
8) Check the firewall between Communication manager and IPSI. You will need ports 5010, 5011 and 5012 to be open
9) in your "display system-parameters ipserver-interface", "Primary Control Subnet Address:" is empty. why?
10) in "display system-parameters customer-options ", what is the value of "Port Network Support?" (page 5)
Hope these help.
Arbi