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Old 08-07-2020, 04:34 AM
arsha2 arsha2 is offline
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Question ACCS 7.1 which one is telephony resources

Dear All,

Anyone know that which Telephony resource has to be used in ACCS agent desktop ( as in IPOCC with UI we always used Avaya Communicator for telephony calls),

my Agent is login already but not able to receive any voice call. from extension we get tining tone but call not receive at agent desktop.

ACCS CTI, SIP Proxy and AMS link are UP? AMS is aloo UP and working.
Does AMS server will give telephony resources or need any another application for telephony along with agent desktop.

please help me here so that i can move further for my in house demo setup.

BR
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