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Old 06-09-2015, 07:09 AM
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oiduran oiduran is offline
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I see that you uses Avaya IP Office. I recommend you to use the test from diag logging. Attach the screenshoot.

Let me to know. Reggards!
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File Type: jpg 2015-06-09 09_04_06-IP Office Softphone.jpg (55.4 KB, 19 views)
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Old 11-04-2020, 07:51 AM
reyes369 reyes369 is offline
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Originally Posted by echol View Post
First Post, Not sure if I am in the right place but here goes:

I work for a company which is utilizing Avaya Softphone for a Call Center.

More often than naught, the Call Center Agents report various issues such as:

Software Crashing
Calls Dropping
Not being able to Pick up calls etc.

Issues are still occurring even after upgrading machines to Windows 7 64-bit to utilize 8 gigs of RAM

If anyone can offer some guidance with this please let me know. I will try to provide as much troubleshooting info as possible.

Can you help me someone is using the Avaya Cloud Phone Desktop App and she is experiencing call droppings for an inbound call?
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Old 11-04-2020, 07:54 AM
reyes369 reyes369 is offline
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is there any possible solution?
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