Hello -
So I have been trying to figure this feature out on the IP Phones, "Pair Contacts to Calls" and I must be missing something here...
So when I create a contact, I have to put a *9 in front of the external numbers for CM to send the call out correctly. I am not sure if there is a setting in the 46xxsettings file that would remedy this, but from what I have been reading there is no setting to fix this, the only option is to insert the ARS code on the Call Logs (But I might have missed something).
So with the *9 in front of my external numbers, calls will flow out correctly BUT I find the Pair Contacts to Calls feature is lost because my ANI is not going to show *9 so the match is not made. I end up having to put a 2nd entry of the phone number without the ARS code so the pairing matches.
I am wondering if someone has got this to work where you don't have to put the *9 in the contacts (And if so what might I be missing) OR is there another way to have the phone pair so that it can still have the *9 but just look at the numbers on the contact?
So I have been trying to figure this feature out on the IP Phones, "Pair Contacts to Calls" and I must be missing something here...
So when I create a contact, I have to put a *9 in front of the external numbers for CM to send the call out correctly. I am not sure if there is a setting in the 46xxsettings file that would remedy this, but from what I have been reading there is no setting to fix this, the only option is to insert the ARS code on the Call Logs (But I might have missed something).
So with the *9 in front of my external numbers, calls will flow out correctly BUT I find the Pair Contacts to Calls feature is lost because my ANI is not going to show *9 so the match is not made. I end up having to put a 2nd entry of the phone number without the ARS code so the pairing matches.
I am wondering if someone has got this to work where you don't have to put the *9 in the contacts (And if so what might I be missing) OR is there another way to have the phone pair so that it can still have the *9 but just look at the numbers on the contact?
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