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Old 09-26-2012, 07:19 PM
hiday hiday is offline
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Exclamation Sold To number and 2526T HW Rev 03 defect

Dear avaya,

My company bought several ERS 2526T, 2 unit ERS 5530 and 1 2526 PWR from local supplier in Jakarta. Where can I get Sold to number ?

I need to download software images for ERS 2526T HW Rev 03 MFG Date 2008xxxx which have issue when booting "Test internal loopback failed".
I contacted the seller for my Sold To number, but he can't give that number, because we don't have maintenance contract. Is that true we must have that contract ?

So, how can I get my Sold To number? How to download new software images for nortel/avaya switch?
Is ERS 2526T HW Rev 03 MFG Date 2008xxxx defect product ?
Sorry for my poor english.
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Old 09-27-2012, 11:13 AM
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mmmackin mmmackin is offline
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Avaya offers a Lifetime product warranty for the Ethernet Routing Switch (ERS) 2000 Series, ERS 3000 Series, ERS 4000 Series, ERS 5000 Series and Virtual Services Platform (VSP) 7000 product lines that were shipped by Avaya or Nortel Enterprise Solutions on or after July 1, 2009. This includes Products that were purchased directly by End Users (Avaya direct sales) or via Channel Partners (Avaya indirect sales), and covers both new stock and remanufactured Products.

For shipments/purchases prior to this date there is no retroactive entitlement to the enhanced Lifetime Hardware Warranty and Basic Technical Support. The original warranty and entitlements will remain in force for older purchases.

If the original warranty and entitlement has expired, you will need a maintenance contract. Contact information is available on https://support.avaya.com, under “Help & Policies” select “Contact Avaya Support” on the main page, in the bottom navigation menu. When the Contact page opens, select the country where maintenance support is required. Then look in the area entitled For Heritage Nortel Products > Heritage Nortel Service Contract Entitlement and Manual Quoting.
Maggie | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at [url]http://support.avaya.com[/url].
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