How to prevent an Agent to log off if they Miss a call

[nirmalsi]

Is there a way to prevent agent being logged off from the User Interface if the miss a Group call?

[kruegerb]

the ring timeout can be configured in the agent group configuration. if the value is 0 the call will ring infinitely or came to the agent voice box, but not rerouting and sign off from AG

[bucky101]

But it is possible to have the call ring on the Agent A for say 15 seconds, then move to Agent B without logging Agent A off?

[kruegerb]

no, in case call is ringing at agent the call will not be rerouted until ring timeout

[vliegj]

I changed the timeout from 15 sec to 40. but its still logged of the agent after 15sec.

Rebooted the IPOCC but nothing.

Can someone help?

[bucky101]

have many many sites that need this. Any updates?

[kruegerb]

have you checked the call (ring) time out for the IPO user?
the ring time out in IPOCC for topic calls (configured in ag configuration) has to be less than the ring time out in IPO