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Old 07-08-2014, 06:49 AM
bnesbit421 bnesbit421 is offline
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Default Anonymous ANI

We have a scenario where callers are given the option to take a survey after speaking with an agent. If yes, the agent transfers them to a VDN pointed to an IVR that does the survey. When the survey is complete, the IVR writes the results to a database. However, we notice that the ANI that is delivered shows "anonymous", when we want to capture the loginID of the Agent transferring the call.

Our environment is SIP-enabled so I understand that you can't do a converse step.

What needs to be configured so that we can get the ANI of the agent transferring the call to the survey?

Thanks!
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Old 07-09-2014, 06:00 AM
bnesbit421 bnesbit421 is offline
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No one??
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Old 07-23-2014, 04:08 AM
rparro rparro is offline
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Hi,

Hope you have resolved this by now but if not...

Have you ensured that the extensions that are transferring the calls to the IVR are set in the appropriate numbering table (private/public) for the trunk to the IVR, and that the trunk is set to send the calling number?

Rob
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