Chat won't popup.

[cwoodhead]

Once I use chat it will not popup on the same computer. Clearing the browser history does not help.

[werickso]

LAW Chat is not yet on-demand

You are only offered chat once per browser session. If you decline the first offer, it will not be presented again.

Although we are working towards chat-on-demand, the functionality is not available.

There are variables that change, but essentially, looking at Knowledge articles, and just time on the site should offer the chat dialog after you start a new browser session (i.e. close all your browsers and log back in to https://support.avaya.com)

[cwoodhead]

I have not been able to get the chat request to come up by starting a new browser session or by completly powering the PC down.

[rutle]

web chat

I am on hold for over 30 minutes and need to speak to a service rep. How do I get to a webchat or to a knowledge base article

[srector]

Hi all,
I've private messaged both of the participants on the thread for some more details - Once I get those details, I can have our chat developers look at what's going on from system end.

Thanks for your patience

[srector]

rutle,
I noticed that you mentioned KB artcles.

Do you have an SSO login? If not, we can help you register through the site.

thanks