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Old 06-30-2011, 08:15 AM
abbas2 abbas2 is offline
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Join Date: Feb 2011
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Question POM strategy

I'm trying to make the below strategy with no hope:
1. Call phone1
2. if answer human "run application"
3. if no answer, retry on phone1 after 5 min
4. if no answer on retry, retry on phone2 after 1 hour.

i can't do the fourth step.

Any suggestions ???

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Old 07-13-2011, 05:50 AM
zjiteshthakk zjiteshthakk is offline
Join Date: Mar 2011
Posts: 7
zjiteshthakk has 10 reputation points


Please set result node next state in a way that if retry fails with no answer, call should go to new handler with call node which calls phone2

Hope this helps.
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manager, outreach, pom, portal, proactive

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