Is there anyway to disable call pickup on a user's extension. If I put a user appearance button on a phone, when that user's phone rings of course the light flashes next to the user's name. If I press that button I get the option to Pickup that call. I would like to disable this option. Any suggestions?
IP Office 9.1 Disable Call Pickup
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Actually I think I may understand now
So 201 rings, and the user button on 200 lights up to show that 201 is currently ringing, you want to make it so that 200 can't hit the button to pickup the call for 201?
If that's the case then just enable "Cannot be intruded" on user 201 under Telephony->Supervisor Settings, it'll keep anyone from being able to jump in on the call by hitting the user button.
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You are understanding my example clearly. I tried the Cannot Intrude function and it is enabled by default. That function only takes place if the user (201) is currently on a call then 200 Cannot Intrude without special rights. It does not affect it if 201 is starting to ring because 200 is still able to grab that call before 201 answers.
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The solution might be available in Rls 10.1 or 11 of IP Office. Accordingly, to the road map the following feature will be introduced.
“User Button / Pickup Privacy
Ability to prevent users from monitoring status or picking up calls for specific other users (e.g. privacy protection for senior management, Workers Council members)”
Check out the TechTalk for additional information about the IP Office roadmap.
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no funciona
No funciona amigos, ya tengo un IP Office 11 y no existe esa función ya abrí un ticket con Avaya y dijeron que el no existe esta función. Me recomendaron que contrate servicios profesionales de Avaya para que me hagan un desarrollo. ya le dije a mi cliente que no se puede.
saludos.
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