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Hy Guys,
IPOCC 9.1.7 IPO500v2 9.1.7 I have configured the system to use Mechanical Dialer with Power Dialer - Dial Factore 2.0 .. that means that CHAP should make 2 calls/free agent and then connect the call to the agent only when the customer has answered.. correct ? This is not happening.. I created jobs in campaing and the system calls the 1st nr, then calls the second nr and so on.. no simultaneous calls .. Any ideeas on how to troubleshoot this? ![]() Thank you ! Vlad C. |
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