Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Old 03-06-2020, 10:30 AM
amand amand is offline
Aspiring Member
Join Date: Mar 2020
Posts: 1
amand has 10 reputation points
Default Best practice to set up an emergency number to call different mobile phones

Hi everyone! Long time listener, first time caller. You all are an incredible source of information and I've learned a lot by searching through these posts. I'm finally reaching out directly to ask for help and advice.

I've been asked to set up an extension that will forward any call (internal and external) to one of two cell phone numbers. There are 3 desk phones that need to be set up to change the cell number it's forwarding to.

They're all 9620 desk phones. My plan was to set up an extension, then program a button on each of the 3 desk phones to bridge an appearance to that extension, then program two buttons on each phone - one button to forward to each of the two different cell numbers, using our call forward feature access code . Each user can then hit the bridged appearance for the emergency line, then hit the button for the cell number they want all the calls forwarded to.

But it feels like a complicated and cludgy plan so I thought I'd see what you all recommend. I'm not great with VDNs or anything like that so I was playing to my strengths but how would you solve this?

Thank you very much!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:14 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.