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Old 09-18-2016, 09:13 PM
mache mache is offline
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Default How to change the Split/Skill name in avaya CMS

Hi,

I am new to backend of Avaya CMS. I want to change the name of the split/skill. When I check for the skill in Avaya site admin using the command "disp hunt <skillnum>" and I can see the Group name is available.

But when I generate a report in CMS using the same split/skill number (e.g. graphical status). I can see the name of the split/skill displayed in the report is different to the group name in the above command.

Please help me identify where the name displayed in the report is stored and how can I change this name?

Also am I correct in checking the skill number in my above command disp hunt <skillnum>.
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Old 09-19-2016, 04:33 AM
hpenni hpenni is offline
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Dictionary-Splits/Skills, enter the skill number, actions find one (Crtl F)
It will give the current name in CMS (This doesn't get updated from Communication Manager)
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