Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Messaging
Reload this Page Aura messaging MWI issue
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-08-2011, 06:58 AM
telistech telistech is offline
Member
  
Join Date: May 2010
Posts: 3
telistech has 10 reputation points
Default Aura messaging MWI issue
New install of Aura messaging integration working fine and all else seems good. MWI is not working and i don't really see any place to test this or restart it.

Any thing at all would be helpful
Reply With Quote
  #2  
Old 11-14-2011, 08:08 PM
zpiao zpiao is offline
Hot Shot
.
  
Join Date: Oct 2011
Posts: 18
zpiao has 10 reputation points
Default
you can refer to our aura messeging document library to find how to test MWI.
the path to tes MWI is Messaging -> Diagnostics -> Diagnostics (Application) and then you can select MWI from dropdown list to test your MWI.
Reply With Quote
  #3  
Old 11-22-2011, 04:36 AM
farokhdubash farokhdubash is offline
Member
  
Join Date: Nov 2011
Posts: 7
farokhdubash has 10 reputation points
Smile
we had also faced a similar issue at a site.

The resolution was in the routing. I am guessing that you are using session manager.
Check the routing.
Reply With Quote
  #4  
Old 11-21-2013, 12:25 AM
rlimba rlimba is offline
Aspiring Member
  
Join Date: Nov 2013
Posts: 1
rlimba has 10 reputation points
Default
i m facing the same issue, can you pls tell me in brief wht kind of routing r u talking about???
Reply With Quote
  #5  
Old 11-22-2013, 06:45 AM
aschuyler aschuyler is offline
Hot Shot
.
  
Join Date: Nov 2012
Posts: 13
aschuyler has 10 reputation points
Default
I agree it's probably a routing issue in the way Session Manager is administered. A traceSM from the Session Manager may help you understand what is happening. From Aura Messaging if you run the Administration - Messaging - Logs - Collect System Log Files, once you pull that you can review the MWI.log (from the first application server added to the site) and you will see outbound MWI activity logged there as well.
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 10:50 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.