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#1
03-12-2018, 10:27 AM
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one-X communicator stuck on loading screen.
Hi all,
I have always had this issue. I have tried uninstalling and reinstalling several times. When one-X boots, I get stuck on the "Please wait while Avaya one-X Communicator is launching." It wont time out, or crash. It will carry on spinning. I have left it a day before and it stays like this. Any suggestions? 
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#2
03-13-2018, 06:56 AM
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Try running it as Windows administrator.
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#3
03-13-2018, 10:02 AM
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Unfortunately I have tried this
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#4
03-13-2018, 12:10 PM
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Version? Latest is 6.2 Service Pack 12 Patch 10.
https://support.avaya.com/downloads/...eleaseId=6.2.x
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#5
03-13-2018, 02:51 PM
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One-X Communicator
I ran the diagnostics log available within One-X and noticed the log showed I was presenting an unknown IP address for my PC. I am using F5 VPN to connect.
I entered the new range in CM - ip-network-map that corresponded to my ip address range: (change ip-network-map) Example: From:10.1.30.0 To: 10.1.30.255 The next time I fired up One-X it worked perfectly. I am still having occasional issues as our DHCP server is handing out new ranges all the time but this helped me once...
__________________
Ellen Last edited by ellenl; 03-13-2018 at 02:53 PM.
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#6
03-23-2018, 07:51 AM
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Latest version
Hi, Latest version I have is the newest one - service pack 10.
I cant even get to open to the application on my PC let alone configure anything. Anything else?
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#7
05-02-2018, 11:45 AM
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Did you remove all registry references
I found that I have to remove all references to CMS when I reinstall it. You might need to do the same for one-X.
__________________
Thank you, Bill Marzahn Telecommunications Administrator Neighborhood Health Plan of Rhode Island 299 Promenade Street Providence, RI 02908-5720 401-459-6677 (Direct "Find-me" Line)
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