Wallboard

[jtarjanyi]

Hello,

My customer would like more sophisticated data on wallboard. They have 2x 9 skill and we need topic statistics (Answared, Lost, and waiting calls).
I start build wallboard with Single level Monitor table with topic's statistic. It give the right data, but we need ONLY the total lines, because calls can be split into to main group, and both has 9 skill. From reporting prospective we need separated historical report for the 2x 9 skill, so calls are slpited 2x 9 topic.



Unfortunately to show 2x 9 topic on the wallboard is not a good idea, because of the too much data, so the customer just want to see summarized data for the 2 main group (P_Skills 1-9; U_Skills 1-9). I did not find any way to do that.

Alternatively: Is there any way to reach the raw data from wallboardbroker ? If yes we can create own wallboard solution, and create own calculation.

[smackintosh]

Unfortunately there is currently no way to show only the total row on the table.

There are web services exposed in the broker and Tomcat WSC but these are not supported for external use in current releases.

I tried to reduce the height of the table in manual layout and then scroll down so that only the total row was visible and this was retained when the table updated, but not after loading the board again, the scroll position reverted to the top. This may be a workaround if you are prepared to set the scroll position after load.

Regards,
Stuart

[jtarjanyi]

Originally Posted by smackintosh

Unfortunately there is currently no way to show only the total row on the table.

There are web services exposed in the broker and Tomcat WSC but these are not supported for external use in current releases.

I tried to reduce the height of the table in manual layout and then scroll down so that only the total row was visible and this was retained when the table updated, but not after loading the board again, the scroll position reverted to the top. This may be a workaround if you are prepared to set the scroll position after load.

Regards,
Stuart

Yes I have tried this workaround, unfortunately it not keep that state. It is changing during the day always, so it is very frustrating and useless

[smackintosh]

Understood. If you raise via the official support channels it may be something we can address in the future.
Regards,
Stuart

[jtarjanyi]

Originally Posted by smackintosh

Understood. If you raise via the official support channels it may be something we can address in the future.
Regards,
Stuart

Thanks for suggestion, I will try it.

Regards
Janos