how can i get agents not to receive calls in queue within 10 sec of chagrining its state.
for example one of the agent goes on break . then returns from break and now the agent needs to go in wrap up.
however as soon as the break is switched off queue calls starts flowing to the agent.we need to have some sort of time space in between switching off the break and taking another call
for example one of the agent goes on break . then returns from break and now the agent needs to go in wrap up.
however as soon as the break is switched off queue calls starts flowing to the agent.we need to have some sort of time space in between switching off the break and taking another call
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