Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 01-28-2018, 05:57 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points
Default Changing break

Ability to for agents to change status from one break to another break without going in call queue. E.g Going from Project break to Lunch break without having to go in Available status. When the agents turn off from project break they start to get calls since there are call waiting in the queue. they are not able to switch to lunch break straight after project break
Reply With Quote
Old 01-29-2018, 11:29 AM
lebon lebon is offline
Join Date: Feb 2010
Location: France
Posts: 218
lebon has 10 reputation points

this is a question has already been mentioned and to my knowledge, there is no solution currently, for a break from another break
Reply With Quote
Old 01-30-2018, 09:18 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points

got a work around for this one.
got a timer inserted which waits 4 secs before call is presented once agent gets free.
basically the agent has 4sec after finishing one break to going to another break without calls presented.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:07 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.