Ability to for agents to change status from one break to another break without going in call queue. E.g Going from Project break to Lunch break without having to go in Available status. When the agents turn off from project break they start to get calls since there are call waiting in the queue. they are not able to switch to lunch break straight after project break
-
-
this is a question has already been mentioned and to my knowledge, there is no solution currently, for a break from another break
-
got a work around for this one.
got a timer inserted which waits 4 secs before call is presented once agent gets free.
basically the agent has 4sec after finishing one break to going to another break without calls presented.
Comment
.
Comment