Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

Thread Tools Search this Thread Display Modes
Old 06-10-2010, 03:06 PM
sdroke sdroke is offline
Aspiring Member
Join Date: Jun 2010
Posts: 1
sdroke has 10 reputation points
Default 8434 Name Display when using DCS Software and Conference Call

A call is being made from an 8434D phone on New York Definity to extension 6022 in the Memphis Definity using DCS software to complete the call. When the call is made, the 8434D display reads "USER NAME .". At that point, the party in Memphis places a conference call to another party and at that time, the displayed name on the 8434 in New York changes to "USER NAME" followed by some random character.
Is this a known issue and is there a solution to this problem? This is occuring when the user name field contains a name exceeding 14 characters.

Reply With Quote
Old 06-17-2010, 11:52 AM
yelluru yelluru is offline
Join Date: Jun 2010
Posts: 5
yelluru has 10 reputation points

Hello ,

From the description it clearly states that there is a problem if the display characters are above 14 .

I suspect that this is a kind of limitation the 8434 sets have..I have checked and the phones are already in extendes supported warranty... Please see if you see the same problem with any of the other digital sets 24x or 64x

If you have further queries.. pls raise a case with Backbone.. and they will take care of it.
Reply With Quote

dcs software, definity

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:31 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.