Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 04-05-2010, 01:52 PM
mvarela mvarela is offline
Join Date: Apr 2010
Posts: 4
mvarela has 10 reputation points
Default SMS Gateway issue


Can any one help me out with below issue.

I am able to recieve the SMS but when i reply for the sms its not going through, even bulk sms also not working.

SMS gateway status in connected (bound) status.

Please find the below error from SMS gateway.

[Fri Jan 08 15:30:05.548],Info,2704,SmppSession.EnquireLink: Safaricom_SMS.TRX.EnquireLink: InvokeID=21, PDU='00-00-00-10-00-00-00-15-00-00-00-00-00-00-00-15'

[Fri Jan 08 15:30:05.548],Info,2616,SmppSession.processPdu: Safaricom_SMS.TRX.EnquireLinkReturn - invokeID:21, errorCode:No_Error

[Fri Jan 08 15:30:08.928],Info,2704,SmppSession.EnquireLink: Safaricom_SMS.TRX.EnquireLink: InvokeID=22, PDU='00-00-00-10-00-00-00-15-00-00-00-00-00-00-00-16'

[Fri Jan 08 15:30:08.928],Info,2616,SmppSession.processPdu: Safaricom_SMS.TRX.EnquireLinkReturn - invokeID:22, errorCode:No_Error

[Fri Jan 08 15:30:11.716],Info,2376,SMMSClient.OnSMSubmitMessage: IteractionID: ed870f69-5c84-4cb6-bbb4-80179c4c9ff2; message: 'UserMessageplain/textOutboundFromAgent1288640020120'

[Fri Jan 08 15:30:11.716],Info,2376,SMMSClient.OnSMSubmitMessage: Submitting Message:

Type = UserMessage; Dir = OutboundFromAgent; Mime = plain/text

Message = UserMessage

Author = 2012; ReceiptRequired = 0

[Fri Jan 08 15:30:11.716],Major,2376,SMMSClient.OnSMSubmitMessage: Gateway failed to send a message: errorCode = False


As its already bounded and i can able to reiceve the message, service provider says its ok from there end.
Reply With Quote
Old 04-08-2010, 03:41 AM
g2 g2 is offline
Hot Shot
Join Date: Jan 2010
Posts: 19
g2 has 10 reputation points

Instead of checking from the CCE server end, could you also try using a test / Sample application to connect to the SMS (server details provided by your service provider) server and try sending an outbound message and see if this works.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:16 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.