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Old 03-09-2017, 09:08 AM
akparmale akparmale is offline
Join Date: Sep 2016
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Default IPOCC integration with CRM Salesforce plugin security permissions

Hello Team,


One of our BP has a query on IPOCC integration with CRM Salesforce plugin :

The BP has a customer and they have installed the Avaya Salesforce plugin with IPOCC

They have a few questions regarding the application. They have run into a bit of an issue with the salesforce integration into the IPOCC of Avaya

It seems that, for the phone section to work, a user must have 'View Setup and Configuration' as a permission within Salesforce. This is an admin permission and shouldn’t be given to users.
Can you advise what security permissions are required in salesforce to allow the user to logon to the phone system?

Please help!


Amruta Parmale.
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Old 09-04-2018, 08:47 AM
rodri1172 rodri1172 is offline
Join Date: Aug 2018
Posts: 3
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Hi Amruta ,

Did you ever find a solution to this problem ? We're experiencing exactly the same issue , everything is working fine but we cannot move forward until we solve this as it's an admin permission on Salesforce . Thank you in advance .


Felipe Rodríguez
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