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  #1  
Old 06-29-2013, 11:10 PM
mrafea mrafea is offline
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Unhappy Fresh install AACC6.3 SP10 , no website for Contact Center Manager Administration

Dear all
I had installed Avaya Aura Contact Center R6.3 with Avaya Communication Server 1000E R7.5 , two times .
when I try Logging on to Contact Center Manager Administration,
an error appear on INTERNET explorer 9
Error Summary:
{
Code:
HTTP Error 404.3
- Not Found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map.
}
Detailed Error Information:
{
Module StaticFileModule
Notification ExecuteRequestHandler
Handler StaticFile
Error Code 0x80070032
Requested URL http://localhost:80/supportutil/testwebservices.asp
Physical Path D:\Avaya\Contact Center\Manager Administration\Apps\supportutil\testwebservices.as p
Logon Method Anonymous
Logon User Anonymous
}

Avaya Aura Contact Center 6.3 was installed as the following :
"OSROLESFEATUREAPP-0001" "InstallWindowsFeatures.exe"

DVD 6.3.0.0-115.iso with applying service pack AACC_63_ServicePack10-0562B
applying AACCThirdPartySoftwareUpgradeUtility
applying AACC_63_ServicePack10_Patches-0006
applying AACC_63_ServicePack10_Patches-0015
server commissioning

kindly guide me to complete the installation of AACC6.3
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  #2  
Old 07-23-2013, 03:19 PM
jbrackin jbrackin is offline
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This is old message, wondering if this was resolved or not? If the message above is correct there appears to be a space in the extension asp (as p). See physical path for testwebservices. as p above.

Might be worth looking at the location of the file to see if it exists and if the file extension is asp and not as p. No space versus space

Last edited by jbrackin; 07-24-2013 at 05:57 AM.
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  #3  
Old 07-24-2013, 06:58 AM
jbrackin jbrackin is offline
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I've done some initial digging around this. This is only a guess based on the details provided, but it is the best guess I have right now:
- The failure to Login is of course real. Some error was presented at this point.
- The error lead to the conclusion to enter the URL for the TestWebServices.asp
- The URL was incorrectly entered with a space in the extension (i.e. as p instead of asp)

The TestWebService.asp is not called during a Login, and if I type the URL with the space in the extension, I get the same error stated in the original post.

Hope this is helpful
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  #4  
Old 08-19-2013, 02:22 PM
itr0754 itr0754 is offline
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I had the same problem when I updated my 6.2 (SP5) to 6.3 (SP10). The problem is within the credentials to access the web.config files contained in "D:\Avaya\Contact Center". I have still to figure out what is going on but, in my lab, I removed all read restrictions to the D:\Avaya\Contact Center directory and that solved the problem; basically, give "Everyone" read access to the whole directory. Granted, this is probably not the most elegant fix, but it works until a proper solution is found.
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  #5  
Old 08-20-2013, 01:59 AM
mrafea mrafea is offline
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Dear itr0754
thanks for your effort.
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aacc6.3, ccma, fresh install, http error 404.3

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