What is the difference between Reporting and Task reporting?

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  • nash
    Brainiac
    .
    • May 2010
    • 82

    What is the difference between Reporting and Task reporting?

    What is the difference between Reporting and Task reporting?


    Answer:

    Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

    Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.

    For more details see: ipocc_taskreporting_en.pdf
    Andrew Nash | Global SMB Services Leader | Global Support Services | Avaya |
  • marquardt
    Guru
    .
    • May 2014
    • 190

    #2
    Answer

    Reporting

    Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

    Task reporting

    Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.


    For more details see: ipocc_taskreporting_en.pdf

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