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Old 07-16-2017, 01:52 PM
zein1 zein1 is offline
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Join Date: May 2013
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Default Transfer from Experience Portal to CM Via SIP

Hi All,

I am making a new configuration to switch from H323 to SIP via Session Manager. Till now I can get the call from 3rd Party SBC to Session Manager and from Session Manager to Experience Portal, Where Experience Portal plays an IVR App then it redirects the call to a VDN.

However, in the last step the blind transfer fails from the IVR App on Experience Portal to the VDN.
For Example, the IVR app transferes to VDN 5000 then experience portal translates this to 5000@avaya.com then it is supposed to get back to SM for reidirection to CM but it fails here.
Any one have an idea where the problem could be?
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