Fax T38 problem IPO 8 (42)

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  • maxvasquezcacho
    Whiz
    • Jul 2012
    • 33

    Fax T38 problem IPO 8 (42)

    Hi, everyone.

    I've got some issues sending fax over a SIP Trunk.

    Here's the scenario:

    My IPO is connected with a SIP trunk with my SIP Provider (Level 3). I use an analog fax Machine connected in a combo card slot.

    The problem arrives when my fax dial to a fax number in the PSTN.

    First of, the call is established in G.729a, then when the carrier detects the fax tone sends me an invitation in T38, but the IPO responds in G.729 and the call puts on hold and I listen to the hold music.

    I don't know what's going on. I talked with L3 and they told me that my PBX is the problem.

    Any suggestions?

    Thanks in advance and I apologize for my english (I'm not native speaker)

    Regards,
  • maxvasquezcacho
    Whiz
    • Jul 2012
    • 33

    #2
    Solve it!

    I found the solution!!!!...the problem was in the release version of Manager 8 (42). I did some tests in my IPO lab with release 8 (18) and the tests were succesful. Then I downgrade the other IPO to 8 (18) and that's it!!!...the fax via T38 works!.

    I will report this issue to Avaya support.

    Regards

    Comment

    • deville
      Member
      • Feb 2010
      • 8

      #3
      Hi,

      This is a bug and Avaya as released a private build to resolve it.
      You should ask Avaya to receive this PB.

      Best regards
      Nicolas

      Comment

      • scooter133
        Member
        • Mar 2011
        • 6

        #4
        Was this big fixed in R8.0(44)?

        I'm having Similar issues with R8.0(44)..

        Thanks

        Comment

        • maxvasquezcacho
          Whiz
          • Jul 2012
          • 33

          #5
          Nop It wasn't fixed it in that release neither. I haven't had the oportunity to probe it with the last 8.0 (46) or with the 8.1.

          Regards.

          Comment

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