IPOCC Queued calls arent ringing to agents

[carte79]

Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.

[chris125]

Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.

Did you happen to find the answer to this? I'm also having a similar problem.

Thank you!

[carte79]

Not really, ended up re-building the whole system and then it started working...

[hussa97]

I am having same problem

I am having same problem

[lebon]

Do you apply the 2 tips:
1°) 1-Tip Number- 284
2°) 2-IP Office Technical Tip 277

and the topic numbers should not start with 7xxx

Yvan

[sanch776]

same isue

in version 10.2.2.1:confuso::confuso:
Sometimes a call gets stuck in the queue, the available agent flashes on the panel. the remaining calls in the queue are not transferred until the call blocked in queue hangs up