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Old 11-27-2017, 12:02 AM
rawat25 rawat25 is offline
Join Date: Jan 2017
Posts: 34
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Default IPOCC wallborad

Hi Team,

Do we have below feature on IPOCC wallboard, please share some information.

In Real time Wallboard, Time duration of Actives Calls with Agent name are shown?

Thanks in advance
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Old 12-08-2017, 02:27 AM
smackintosh smackintosh is offline
Join Date: Apr 2015
Posts: 6
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The wallboard shows only real time data and it is based on groups, topics, campaigns, etc. and does not provide a list of active calls. You can see agents either individually or as a list along with their states, with time in state, but this does not show the complete call information, only type and state information.
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