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Old 08-22-2012, 02:05 PM
asiddi asiddi is offline
Join Date: Jun 2011
Posts: 27
asiddi has 10 reputation points
Default Avaya Aura Messaging Issue

Hi All,

I have:
Avaya Aura Messaging 6.1 SP2 Patch 3
Avaya Aura SM and SMGR 6.1, Patch 7
Avaya Aura Communication Manager 6.0.1 Patch 8.01

I used Config Note CN88100D for configuration of AAM with CM via SM. All seems to be working fine, the only issues I am facing is:

> If I dial a number with mailbox assigned, the call goes to coverage and I get the announcement "Hello, to enter your mailbox, Press # or to leave a message for someoine else on the system, enter extension number. if I:
a) Press #, system prompts me to input my extension and password, if i input both i can access my mailbox.
b) Enter extension #, i get and announcement that user is not avaialable and u can leave a message, if i leave a message, message is sent and MWI comes up for that extension and once i listened to the message, light turns off,

> If I press the message button on 96xx or 16xx phones, i get same prompt to press # to access my mailbox or i can leave a message for someone else.

ideally, i think, upon call coverage, i shoudl be prompted with the announcement for that specific extension rather han allowing me to access my own mailbox. And if I press message button, i should b prompted to input password for my mailbox.

please help, what am I missing in the config.

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