ACCS - Custom fields on AD
Currently the customer use IPOCC and in that solution I can customize the Agent Desktop client with custom fields to populate variables values. In a voice callflow the customer identify himself/herself with an unique ID, and the DB query fetch the Name, Address and other values from the DB. When the call rings at the agent, these data show on AD.
Is there any way to populate DB query result (via HDX connection in callflow) populated on ACCS Agent Desktop?
If there is no out of the box solution, is there any way to pass those variable values to a pop-up application like intrinsic?
Is there any way to populate DB query result (via HDX connection in callflow) populated on ACCS Agent Desktop?
If there is no out of the box solution, is there any way to pass those variable values to a pop-up application like intrinsic?
