Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Contact Center Applications
Reload this Page ACCS - Custom fields on AD
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-09-2020, 11:36 PM
jtarjanyi jtarjanyi is offline
Guru
  
Join Date: May 2012
Posts: 101
jtarjanyi has 10 reputation points
Question ACCS - Custom fields on AD
Currently the customer use IPOCC and in that solution I can customize the Agent Desktop client with custom fields to populate variables values. In a voice callflow the customer identify himself/herself with an unique ID, and the DB query fetch the Name, Address and other values from the DB. When the call rings at the agent, these data show on AD.




Is there any way to populate DB query result (via HDX connection in callflow) populated on ACCS Agent Desktop?
If there is no out of the box solution, is there any way to pass those variable values to a pop-up application like intrinsic?
Last edited by jtarjanyi; 06-10-2020 at 12:05 AM.
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 09:52 PM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.