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Old 02-05-2016, 01:35 PM
kumar1009 kumar1009 is offline
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Default Superviosr UI showing errors!!

We are facing a strange issue in the customer site, when we try to login as supervisor in any of the customer PCs, we are getting a page not found error, but at same time when i log in as supervisor in my PC connected to the customer LAN i am not getting any errors.
What could be the reason?
Also i want to know the number licenses consumed by Agent and Supervisor, is it from the WebLM.
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Old 02-07-2016, 01:06 PM
kumar1009 kumar1009 is offline
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Default Fixed!!

The issues was with DNS entry in host file and trusted site in internet explorer.
Fixed it as per the installation guide and worked like a charm.
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Old 02-18-2016, 08:07 PM
nguye218 nguye218 is offline
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Maybe when you install UI, you fill IPOCC IP address instead of IPOCC hostname. You can define host file of PC's Supervisor.
x.x.x.x IPOCC hostname server
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error, login, supervisor

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